Discovery Health has released its annual survey of the top hospitals in South Africa.
The ranking has been going on for 5 years, and is based on surveys completed by members of medical schemes administered by Discovery Health. Basically, patients rate the hospital experience.
Being the largest medical aid provider in the country with nearly 3 million members, Discovery Health is best placed to compile such a ranking.
Last year, they received over 53,000 responses, from patients in 202 hospitals.
Among the feedback sought is the conduct and communication skills of the doctors and nurses; the hospital environment, e.g. noise levels; clarity in medication administration; pain management; and basically the overall rating of the facility including whether the patient would recommend it to others.
Overall, the 2018 results saw an improvement in most categories.
”We’re pleased to note that overall Patient Survey Scores have improved by 19% since we began publishing results in 2014, clearly showing that hospitals surveyed are increasingly meeting patient expectations of better care. Running the survey and publishing the results annually, has the same positive impact in our healthcare environment as observed internationally,” said Dr Roshini Moodley Naidoo, head of Quality of Care at Discovery Health.
Among the best performing hospitals are those owned by the Busamed group, and Mediclinic. Here are the top 20 in alphabetical order.
– Ahmed Al-Kadi Private Hospital
– Busamed Gateway Private Hospital
– Busamed Hillcrest Private Hospital
– Busamed Lowveld Hospital
– Busamed Modderfontein Private Hospital
– Busamed Paardevlei Private Hospital
– Cormed Clinic
– Lenmed Ethekwini Hospital and Heart Centre
– Lenmed Shifa Hospital
– Life Bay View Private Hospital
– Mediclinic Hoogland
– Mediclinic Panorama
– Mediclinic Plettenberg Bay
– Mediclinic Strand
– Mediclinic Victoria
– Mediclinic Worcester
– Melomed Bellville Medical Centre
– Midlands Medical Centre
– Moot Algemene Hospital
– Zuid-Afrikaans Hospital